Customized Call Routing specific to your Business
Our Contact Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, we have the solutions you need to manage and grow your business. Our PBX can accommodate any kind of call flow that your business requires.
Why Choose us
Increase contact ratio of your call center by 10 times, Our predictive dialer solutions are Effective for any lead generation process.
Greet your callers with a welcome audio or build a complex IVR system. This Phone system will always work on cloud on your behalf
Advertise your products to millions out there via recorded message, Connect with interested prospects realtime and close deals
We build Fully Customized complex call queues to meet your business demands. However complex your call routes are, we implement them
Tutorials on VICIdial
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Configure Dinstar GSM Gateway with Asterisk, VICIdial, Goautodial & FreePBX
This tutorial explains steps to install and configure Dinstar GSM Gateway in VICIdial, Goautodial, FreePBX and other Asterisk based PBX servers. About Dinstar GSM Gateway: The DINSTAR GSM/CDMA gateway enables providers to directly originate/terminate calls from/to local GSM networks. It is a cost-effective SIP/GSM gateway for SOHO, SMEs and system integrators, and also opens up
June 17, 2024 -
Configure Allo 3rd gen PRI Card in VICIdial, Goautodial and Asterisk
The Following tutorial will help you in configuring the Allo 3rd gen upgradeable PRI card in VICIdial, Goautodial and other Asterisk based PBX. Steps: 1. Uninstalling the existing Dahdi driver 2. Allo card Licensing 3. Installing the Allo patched Dahdi driver 4. configuring the Card 5. dialplan Step 1: Removing the existing Dahdi driver Follow this
June 17, 2024 -
Fix No Live Call issue in VICIdial and Goautodial
“No Live call issue” is a situation where the VICIdial server does not seem to dial any outbound number even when the agents are logged in. It might get frustrating for newbies out there. There are a couple of reasons for no live call issue and I will be explaining the possible causes and solution
June 17, 2024 -
Different Types of Call Center Dialers
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an application
June 17, 2024 -
Download Free VICIdial Manual for Agents and Manager
In this article, I will explain where and how to download Free VICidial Manual for Managers and Agents. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. The agent interface is an
June 17, 2024 -
Configure Outgoing Mail Server for Google Apps in Vtiger CRM 7
This article provides you step by step method to successfully configure outgoing mail server for Google Apps in your Vtiger 7. The general error you will find while adding an outgoing Email Server” is “mail could not be sent to the admin user. please check the admin emailid/server settings”. This error could be a pain
June 17, 2024 -
Send calls from DID on a Cell Phone number in VICIdial and Goautodial
This tutorial explains the steps required to send all incoming calls to a DID on a cell phone (Point DID to a cell phone) number for VICIdial and Goautodial. For this tutorial, I will presume that you have successfully added a DID on VICIdial and calls to this DID is hitting the VICIdial server. I
June 17, 2024 -
Set Random Caller ID in VICIdial and GoAutodial
This tutorial explains step by step methods to set random caller IDs on VICidial and GoAutodial. This tutorial is relevant to people using multiple Caller IDs for marketing or re-marketing purposes. Sometimes, the DID provider tends to block a specific DID as it is used to cold call higher number of random numbers due to
June 17, 2024
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