Our Cloud Telephony provides a host of services to your business giving the opportunity to automate your telephone applications like the IVR and make it accessible through the cloud. With the amount of independence and ease of accessibility offered by cloud, your telephony system becomes smarter and more intelligent. Our Phone system can accommodate IVRs, Call Broadcasting, complex call queues and loads of other functionalities. Our solutions are based on open source softwares to reduce upfront and ongoing costs.
Why Choose us
No Hassle Fully Managed Services
Our services are fully managed end to end. We don’t outsource the project in any way and take care of them in-house using our own expertise.
Decades of Professional Expertise
Our Team Members are carefully picked from a pool of expert Asterisk Engineers with long term industry experience with VICIdial as a product.
Affordable & Transparent Pricing
Our pricing is easy on pocket with no long term commitments. The transparent pricing structure comes with no hidden costs at all.
Perfect On-boarding & Deployment
Our services are easy on terms and sign-up is a streamed-lined process. Our dedicated team works on the project with full focus on as-required deployment.
Readily Available Support 24x7
Our Support is Available via Live Chat, Skype & Email. We are readily available to assist you for anything from a simple question or for disaster recovery.
Free & updated online Resources
We maintain and update VICIdial tutorials as free resources to learn more about this wonderful product. This is open to anyone for learning related stuffs.
Tutorials on VICIdial
This tutorial provides step by step methods to login as an agent in an Inbound campaign and manage the incoming calls in VICIdial. In an actual campaign scenario, an agent needs to be fully trained to access their agent UI. They need to have complete information on different parts of their agent UI to getJuly 8, 2017
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an applicationApril 28, 2017
This detailed tutorial will explain you the steps involved to copy a user. In cases when you want to create multiple agents, it might not be good idea to create every agent and configuring their agent user options every time. What you can do is create an agent with the required permissions and copy themJuly 5, 2018
Over the period of time, you would have created a lot of users in your VICIdial admin. Sometimes, it becomes necessary to delete an user because of any reason. This tutorial covers the steps involved to delete an user from VICIdial web admin. Follow these steps. Step 1: Login to your VICIdial web admin. ClickJuly 5, 2018
“No Live call issue” is a situation where the VICIdial server does not seem to dial any outbound number even when the agents are logged in. It might get frustrating for newbies out there. There are a couple of reasons for no live call issue and I will be explaining the possible causes and solutionJuly 12, 2017
It is a good idea to check disk storage in your VICIdial and Goautodial periodically. In case of low storage left, you can have database crashes and several other problems. First you need to login to you SSH and then use these commands to check disk storage in VICIdial. 1. Check File System Disk SpaceJuly 12, 2017
It is an ideal practice to repair and optimize your vicidial database every 15 days or so. However, if you get any database crashes, these will be the issues to identify this crash. Session has been disabled Autodial calls not landing to the agents Realtime report not updating properly Agent Error / MySQL could not connectJuly 12, 2017
This tutorial explains the steps required to send all incoming calls to a DID on a cell phone (Point DID to a cell phone) number for VICIdial and Goautodial. For this tutorial, I will presume that you have successfully added a DID on VICIdial and calls to this DID is hitting the VICIdial server. IJuly 13, 2017
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