Our Cloud Telephony provides a host of services to your business giving the opportunity to automate your telephone applications like the IVR and make it accessible through the cloud. With the amount of independence and ease of accessibility offered by cloud, your telephony system becomes smarter and more intelligent. Our Phone system can accommodate IVRs, Call Broadcasting, complex call queues and loads of other functionalities. Our solutions are based on open source softwares to reduce upfront and ongoing costs.
Why Choose us
No Hassle Fully Managed Services
Our services are fully managed end to end. We don’t outsource the project in any way and take care of them in-house using our own expertise.
Decades of Professional Expertise
Our Team Members are carefully picked from a pool of expert Asterisk Engineers with long term industry experience with VICIdial as a product.
Affordable & Transparent Pricing
Our pricing is easy on pocket with no long term commitments. The transparent pricing structure comes with no hidden costs at all.
Perfect On-boarding & Deployment
Our services are easy on terms and sign-up is a streamed-lined process. Our dedicated team works on the project with full focus on as-required deployment.
Readily Available Support 24x7
Our Support is Available via Live Chat, Skype & Email. We are readily available to assist you for anything from a simple question or for disaster recovery.
Free & updated online Resources
We maintain and update VICIdial tutorials as free resources to learn more about this wonderful product. This is open to anyone for learning related stuffs.
Tutorials on VICIdial
What is ViciNOC? ViciNOC is a stand-alone companion piece designed to compliment the popular ViciDial Open Source Call Center. The core objective of ViciNOC is to give IT staff the tools they need to properly and proactively manage their ViciDial server and network environment. The software used and its implementation is a best of breedMay 2, 2017
This tutorial provides step by step methods to login as an agent in an Inbound campaign and manage the incoming calls in VICIdial. In an actual campaign scenario, an agent needs to be fully trained to access their agent UI. They need to have complete information on different parts of their agent UI to getJuly 8, 2017
It is an ideal practice to repair and optimize your vicidial database every 15 days or so. However, if you get any database crashes, these will be the issues to identify this crash. Session has been disabled Autodial calls not landing to the agents Realtime report not updating properly Agent Error / MySQL could not connectJuly 12, 2017
This tutorial explains step by step methods to set random caller IDs on VICidial and GoAutodial. This tutorial is relevant to people using multiple Caller IDs for marketing or re-marketing purposes. Sometimes, the DID provider tends to block a specific DID as it is used to cold call higher number of random numbers due toJuly 9, 2017
This tutorial explains steps to install and configure Dinstar GSM Gateway in VICIdial, Goautodial, FreePBX and other Asterisk based PBX servers. About Dinstar GSM Gateway: The DINSTAR GSM/CDMA gateway enables providers to directly originate/terminate calls from/to local GSM networks. It is a cost-effective SIP/GSM gateway for SOHO, SMEs and system integrators, and also opens upApril 28, 2017
“No Live call issue” is a situation where the VICIdial server does not seem to dial any outbound number even when the agents are logged in. It might get frustrating for newbies out there. There are a couple of reasons for no live call issue and I will be explaining the possible causes and solutionJuly 12, 2017
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an applicationApril 28, 2017
Assuming you just finished up installing VICIdial, you should have an IP address on which you installed it. The next steps will provide a detailed guide on the very first steps you need to do to finish the initial setup. This will include following events. Changing admin password Creating default Phone registration password Creating defaultJuly 4, 2018
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