IVR System on Cloud..
Virtual receptionist is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence caters to the needs of the customers even after office hours. Make your business phone system a new breed by taking it on cloud. Attend all the business calls without missing them. Empower agents to create a better customer experience. Manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call.
Key Features
Increase contact ratio of your call center by 10 times, Our predictive dialer solutions are Effective for any lead generation process.
Greet your callers with a welcome audio or build a complex IVR system. This Phone system will always work on cloud on your behalf
Advertise your products to millions out there via recorded message, Connect with interested prospects realtime and close deals
We build Fully Customized complex call queues to meet your business demands. However complex your call routes are, we implement them
Tutorials on VICIdial
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Extended Guide to Install VICIdial on Virtual Machine (Virtual Box)
In this tutorial, I will show you the extended steps to install VICIdial on Virtual Box. I am testing on a 64 bit PC with Windows 10. Any other Windows operating system will do if you are able to run Virtual Box on it. I am using the latest version (v5.1.22) of Virtual Box and the
May 10, 2017 -
Download VICIdial Predictive Dialer ISO with Installation Instructions PDF
This tutorial provides the information on where to download VICIdial Predictive Dialer ISO and Installation Instructions PDF. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. There are currently over 4,000 installations
May 2, 2017 -
Steps to Reinstall or Upgrade Dahdi Driver to latest Version
Following tutorial explains the steps to install, reinstall or upgrade Dahdi driver to Latest Version. Step 1: Uninstall the old dahdi drivers ssh the server via putty First check the dahdi modules installed by running below command lsmod | grep dahdi you will get the below output Now uninstall all the modules which shown in
April 28, 2017 -
Best SSH utilities to access VICIdial Server via SSH
This tutorials explains different tools and steps to access your VICIdial server via SSH. There are several windows utilities out there that allows you to access your VICidial server via SSH. Here, I will explain the three best utilities (in random order) to access VICidial server via SSH. (1) Putty: PuTTY is an SSH and telnet client,
May 10, 2017 -
How to login as an agent in an inbound campaign in VICIdial and answer calls
This tutorial provides step by step methods to login as an agent in an Inbound campaign and manage the incoming calls in VICIdial. In an actual campaign scenario, an agent needs to be fully trained to access their agent UI. They need to have complete information on different parts of their agent UI to get
July 8, 2017 -
Steps to delete an user from VICIdial web admin
Over the period of time, you would have created a lot of users in your VICIdial admin. Sometimes, it becomes necessary to delete an user because of any reason. This tutorial covers the steps involved to delete an user from VICIdial web admin. Follow these steps. Step 1: Login to your VICIdial web admin. Click
July 5, 2018 -
Set Random Caller ID in VICIdial and GoAutodial
This tutorial explains step by step methods to set random caller IDs on VICidial and GoAutodial. This tutorial is relevant to people using multiple Caller IDs for marketing or re-marketing purposes. Sometimes, the DID provider tends to block a specific DID as it is used to cold call higher number of random numbers due to
July 9, 2017 -
Different Types of Call Center Dialers
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an application
April 28, 2017
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