IVR System on Cloud..
Virtual receptionist is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence caters to the needs of the customers even after office hours. Make your business phone system a new breed by taking it on cloud. Attend all the business calls without missing them. Empower agents to create a better customer experience. Manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call.
Key Features
Increase contact ratio of your call center by 10 times, Our predictive dialer solutions are Effective for any lead generation process.
Greet your callers with a welcome audio or build a complex IVR system. This Phone system will always work on cloud on your behalf
Advertise your products to millions out there via recorded message, Connect with interested prospects realtime and close deals
We build Fully Customized complex call queues to meet your business demands. However complex your call routes are, we implement them
Tutorials on VICIdial
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Repair and optimise Database Tables in VICIdial and Goautodial
It is an ideal practice to repair and optimize your vicidial database every 15 days or so. However, if you get any database crashes, these will be the issues to identify this crash. Session has been disabled Autodial calls not landing to the agents Realtime report not updating properly Agent Error / MySQL could not connect
July 12, 2017 -
Steps to Reinstall or Upgrade Dahdi Driver to latest Version
Following tutorial explains the steps to install, reinstall or upgrade Dahdi driver to Latest Version. Step 1: Uninstall the old dahdi drivers ssh the server via putty First check the dahdi modules installed by running below command lsmod | grep dahdi you will get the below output Now uninstall all the modules which shown in
April 28, 2017 -
Fix No Live Call issue in VICIdial and Goautodial
“No Live call issue” is a situation where the VICIdial server does not seem to dial any outbound number even when the agents are logged in. It might get frustrating for newbies out there. There are a couple of reasons for no live call issue and I will be explaining the possible causes and solution
July 12, 2017 -
Set Random Caller ID in VICIdial and GoAutodial
This tutorial explains step by step methods to set random caller IDs on VICidial and GoAutodial. This tutorial is relevant to people using multiple Caller IDs for marketing or re-marketing purposes. Sometimes, the DID provider tends to block a specific DID as it is used to cold call higher number of random numbers due to
July 9, 2017 -
Configure Allo 3rd gen PRI Card in VICIdial, Goautodial and Asterisk
The Following tutorial will help you in configuring the Allo 3rd gen upgradeable PRI card in VICIdial, Goautodial and other Asterisk based PBX. Steps: 1. Uninstalling the existing Dahdi driver 2. Allo card Licensing 3. Installing the Allo patched Dahdi driver 4. configuring the Card 5. dialplan Step 1: Removing the existing Dahdi driver Follow this
April 28, 2017 -
Steps to delete an user from VICIdial web admin
Over the period of time, you would have created a lot of users in your VICIdial admin. Sometimes, it becomes necessary to delete an user because of any reason. This tutorial covers the steps involved to delete an user from VICIdial web admin. Follow these steps. Step 1: Login to your VICIdial web admin. Click
July 5, 2018 -
Transfer or Delete Call recordings from VICIdial and Goautodial
In this tutorial, I will explain you the steps to manage and delete your voice recordings in VICIdial and Goautodial server. You must check your server disk storage at random times and when they are full, you will need to transfer or delete the recordings for the proper functioning of VICIdial or Goautodial server. Click
July 15, 2017 -
Configure Synway GSM Gateway SMG4008 with VICIdial, Goautodial & Asterisk
This tutorial explains steps to Install and Configure Synway GSM Gateway SMG4008 with VICIdial, Goautodial & Asterisk. About Synway GSM Gateway : Synway SMG4000 series GSM/CDMA VoIP Gateway is a multi-functional product used to efficiently realize the smooth transition between mobile and VoIP network With push-pull SIM card sockets for easily installing the SIM cards, it
April 28, 2017
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